Cloud Voice by Capstone is a HIPPA Compliant VoIP/UCaaS solution for the healthcare industry. Partnering with Capstone provides you with a smart and experienced hosted voice provider – Count on Capstone to keep you covered!
Why does my VoIP Service need to be HIPPA Compliant?
VoIP Services must follow HIPAA guidelines because voice messages and recorded calls are stored as computer data.
VoIP features that can create electronic patient data:
ePHI (Electronic Personal Health Information) must remain confidential and safe guarded; and is a HIPAA violation when exposed.
What Should I be looking for in a HIPPA Compliant VoIP Solution?
Cloud Voice by Capstone ensures:
Phones verified with a unique ID – a specific username and password assigned to each phone.
The system provides role-based access controls for administration.
Detailed call records are maintained.
Data, such as call recordings and chat logs, are encrypted and stored.
Additional steps HIPAA Cloud Voice includes:
Business Associate Agreement:
Capstone provides a BAA to satisfy HIPAA Regulations. This creates a bond of liability that binds both the Healthcare Provider and Capstone – to ensure all business associates are appropriately safeguarding Protected Health Information (PHI).
Our team regularly analyzes the VoIP network to ensure safety and security across the service.
We enforce and monitor network security via segmentation, password management, and access control monitoring
Secure implementation of a VoIP solution is key. Our team of in-house experts ensures the system was setup correctly from the beginning.
Capstone covers all sections of the HIPAA Security Regulations: administrative, physical and technical safeguards to ensure you are compliant.
The VoIP system can pull customized activity reports, which are important for HIPAA documentation efforts.
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