On-premise vs. Cloud-based

When considering a phone system or evaluating your current system, it’s important to understand the value of what is available as well as understanding the factors that will help you to determine what system will get you the same consistent, quality service without adding or increasing the cost to your company. Here, we have outlined several factors for you to consider while helping you to understand the convenience and savings Capstone can easily make available to you.


Your phone system is at your location and you are responsible for installing and maintaining.


Your phone system resides in the cloud using your Internet connection with no on-premise hardware or software to install or maintain, except for phones.


  • Up to 40% more costly than cloud-based, requiring cabling, hardware, closet space, electricity, and cooling
  • Pay in advance for planned growth
  • Multiple locations require multiple phone systems
  • Pay for all upgrades and maintenance
  • No hardware costs except the phones themselves
  • Pay only for what you need & use. Scale up or down on demand.
  • Multiple locations are supported by one phone system in the cloud
  • Most features and upgrades are included in cost


  • Time-intensive setup, requiring the installation of significant hardware
  • Quick and easy setup and installation due to minimal hardware deployment

Upgrading Features

  • Time to market varies
  • Upgrades require manual updates from an IT specialist
  • Time to market is immediate
  • All upgrades are made available automatically through the cloud


  • Requires an IT specialist to manage and make changes
  • Other than phones, no maintenance required


  • Harder to scale, requiring thorough planning (and detailed, accurate forecasting)
  • Takes weeks or months to add or delete phone lines
  • Scales to your needs as you grow, using exactly what you need, when you need it
  • Phone lines can be added or deleted in a matter of minutes


  • Implementing mobile compatibility is extremely complex and expensive, making it more difficult to accommodate a mobile workforce
  • Anyone can connect from multiple devices with an Internet connection, making it easy to extend to a remote workforce

Disaster Recovery

  • Redundancy is possible, but costly
  • Recovery is typically slower, negatively impacting customer experience
  • Geo-redundancy, while possible, requires double the space, hardware, software, and capital
  • Built-in failover in the event of Internet or power loss
  • Calls automatically rerouted to other data centers so customer experience is not affected
  • Geo-redundancy is built in, with no need for a capital outlay for space, hardware, or software

With a cloud-based solution, your business can take advantage several benefits:

  • Only pay for the hardware and services you use
  • Simple and cost effective mobility solutions
  • More reliable disaster recovery
  • Automatic updates
  • Eliminate the cost of future-proofing
  • Lower cost
  • Faster setup
  • Improved scalability
  • No maintenance
  • Faster time to market with new technology

How To Switch?

Interested in switching to Capstone Wireless?

Call 469.301.2211 to receive a customized quote detailing the benefits of utilizing our innovative products and services. When you’re ready, we’ll install your new phone system with zero downtime, so you can get back to business.

Capstone Scales With Your Business Needs
We are dedicated to help your business scale and adapt to growth.

Get the most of your mobility by letting Capstone handle all your hardware, software and service needs.

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